Four quick steps: device, manufacturer, symptom — then an instant engineer's read-out of the likely fault, what to do right now, and typical turnaround. Leave your details and an engineer confirms it personally the same working day.
The diagnostic is always free — online and on the bench. You only ever pay a fixed quote you've approved, and only if the recovery succeeds.
Your exact quote is confirmed in writing once the free diagnostic is finished — it costs nothing to find out, and it's no fix, no fee if we can't recover your data.
Post to: Leeds Data Recovery, 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA — marked for the attention of Leeds Data Recovery. Downloads: ↓ shipping form (PDF) · ↓ terms & conditions (PDF)
Leave your details and an engineer will call you back the same working day with next steps and honest odds — no obligation.
An engineer will review it and call you back the same working day (Mon–Fri 9:00am–5:30pm). Ready to send the device already? Post it to 17th Floor, The Pinnacle, Albion Street, Leeds, LS1 5AA, marked for the attention of Leeds Data Recovery.
Rather talk it through? Call 0800 689 0668 (Mon–Fri 9:00am–5:30pm) — describing the fault over the phone works just as well.
Most jobs fall into one of three fixed bands — the price follows the device, not the panic. You get one fixed figure in writing after the free diagnostic, and on standard jobs there's nothing to pay unless the recovery succeeds.
USB sticks and memory cards — SD, microSD and CF.
A single hard drive or SSD — internal or external, laptop, desktop or Mac.
RAID, NAS and servers — imaged and rebuilt per drive, priced to the job.
CCTV / DVR recorder drives are a fixed £400 + VAT. Exceptional cases — chip-level work on snapped media, badly burnt boards, large multi-disk rebuilds, and forensic or BitLocker decryption — sit higher and are always quoted in writing first, after the free diagnostic. It's no fix, no fee on standard recoveries either way.
When your device arrives, it gets a real engineering assessment — not a five-minute software scan. Within 48 hours you'll know:
Board, bridge and power-circuit checks — is the fault electrical, and is the unique ROM intact?
Heads, motor and platter condition assessed before the drive is ever asked to work hard.
Service-area and translator inspection on the PC-3000 bench — the invisible faults software can't see.
Controlled read assessment with hardware imagers — how much of the surface or NAND is genuinely readable.
What's intact, what's corrupted, and which of your actual files and folders are recoverable.
One price for the recovery based on the real fault — approve it or decline it, with nothing owed either way.
Most customers post or courier their device to us — it arrives next morning, and the free diagnostic starts the day it lands.
Sending a drive from a computer, laptop, MacBook, iMac or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. If the storage is soldered in (e.g. Apple Silicon), call us first on 0800 689 0668.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Leeds Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Package the device, include your name and number, and post it tracked — the diagnostic starts the day it arrives.