No call centres and no scripts: tell us what happened so we can answer your questions about what is recoverable, the costs involved and how to get the device to us.
Let us know about the device you have and what happened, and we'll reply the same working day.
An engineer will call you back the same working day (Mon–Fri 9:00am–5:30pm). If it's urgent, call 0800 689 0668 now.
Monday to Friday, 9am to 5:30pm, straight through to our lab, and free to call from mobiles and landlines.
Leeds Data Recovery
17th Floor, The Pinnaclewww.leedsdatarecovery.co.uk
Obtain a quote prior to sending anything, via telephone on 0800 689 0668 or using our free online diagnostic tool. Once that has been done, simply post the item to us using a tracked and insured delivery method. We operate no collection service; therefore you may post it yourself, send it with your own courier, or hand-deliver it to the Leeds lab's reception, Monday to Friday, 9am to 5:30pm, no appointment needed. Mark the package for the attention of Leeds Data Recovery and include both your name and phone number.
Prior to posting a drive from a computer, laptop or Mac, please remove the internal hard drive and only send us the drive itself, as we do not remove internal drives. For servers and RAID systems, remove all individual disks and label each disk with its respective bay number. We cannot perform recovery on storage which is soldered directly onto a motherboard (e.g. Apple Silicon Macs). If you're unsure which kind of system you have, you should speak to us before sending anything.
Download, print off and fill out the booking-in & shipping form, and place it in your package when you send your device so we can log it immediately on arrival.
↓ Booking-in & shipping form (PDF)
↓ Terms & conditions (PDF)
Make use of our free online diagnostic: choose your device, describe the fault and we'll tell you what's recoverable before you even need to send anything.
If your server, RAID or NAS system is currently down, tell us when you contact us that the system is critical to your business operations. We can walk you through packaging the drives securely and will expedite your diagnostic once we receive them in our laboratory.
Begin with a complimentary diagnostic assessment. The diagnostic assessment will provide clear direction concerning the avenues available for recovering your data.