The drive that held the backup is often the drive that fails. Dropped off the desk, knocked mid-transfer or simply not showing up any more — we recover external and portable USB drives from every maker, every week.
Free diagnostic on every external drive job. Fixed quote before any work — and no fix, no fee.
Every external drive job starts by matching the symptoms to the fault — these ten cover almost everything that reaches the bench.
The classic external-drive death: heads fail on impact and every retry risks the platters.
USB bridge, electronics or firmware failure — the drive lives but can't speak.
File-system corruption from yanked cables and interrupted writes; the files sit beneath the error.
Stiction or a seized motor — the drive is trying and failing to spin. Stop powering it.
Dead electronics or bridge; imaging happens through or around the original board.
My Passport and Elements encrypt invisibly — a failed board doesn't lose the data, but DIY enclosure swaps hit gibberish.
My Book-style drives die with their power bricks — often the cheapest fault, sometimes the messiest.
Bad sectors spreading across the platters; hardware imagers read around them before it's too late.
Usually fully recoverable if the drive stops being used at once.
Platters survive more than people expect — treated, transplanted and imaged in the clean bench.
External drives live rough lives: carried in bags, knocked off desks, unplugged mid-write. A drop while spinning is the classic failure — heads touch platters and the drive starts clicking. We recover WD My Passport and Elements, Seagate Expansion and Backup Plus, LaCie, Buffalo, Toshiba Canvio and every other brand, including models with encrypted or USB-soldered boards that can't just be swapped into another enclosure.
Many modern portable drives encrypt data invisibly at the hardware level — the USB bridge board is part of the lock. Pulling the disk out and plugging it in via SATA shows gibberish, which panics a lot of DIY attempters. It's normal, and it's routine for us: we recover through or around the original bridge so files come back exactly as they were.
Externals are hard drives wearing a jacket — so the full drive bench applies, plus bridge-specific kit:
The industry-standard firmware bench — talks to drives in manufacturer service mode to repair translators, remap defects and unlock service areas.
Sector-by-sector imaging of unstable drives with per-head control, current monitoring and automatic retry strategies no software imager can match.
Filtered Class-100 airflow for open-drive work — head swaps and platter handling happen here, never on an open desk.
Precision combs and lifters for exchanging head stacks and migrating platter packs into donor chassis without contact damage.
Thousands of matched donor drives indexed by model, firmware family and site code — the right head stack or PCB is usually already on the shelf.
Original-bridge imaging and decryption for WD's hardware-encrypted portables and other SED enclosures.
Failed interface boards are matched from stock so encrypted drives keep their key chain intact.
Portable SSDs (T5/T7, SanDisk Extreme) are a growing share of the shelf — different insides, same free diagnostic.
Most customers post or courier their device to us — it arrives next morning, and the free diagnostic starts the day it lands.
Sending a drive from a computer, laptop, MacBook, iMac or server? Please remove the internal hard drive or SSD and send us just the drive — we don't provide an internal drive-removal service. If the storage is soldered in (e.g. Apple Silicon), call us first on 0800 689 0668.
↓ Print the booking-in & shipping form (PDF)
Mark the package for the attention of Leeds Data Recovery and we'll call you as soon as we diagnose your media.
Not sure what to send? Call 0800 689 0668 first or use the free online diagnostic.
Free diagnostic, fixed quote, no fix no fee — start now or call the freephone.